Request a Tech
Fill out the form on the right hand side at any time and a Customer Service Representative will contact you and shedule an appointment. Or call 1-800-833-3211 and speak to one of our reps right away.
In order for us to provide even better care for your system, we provided you with this quick trouble shooting guide below.
Trouble Shooting Techniques
Simon II, III
Press system status and listen for the message.
Press disarm to clear light.
Make sure that the chime doors button is on or off.
To turn off trouble beeps: Open cover to see inside menu.
Enter your 4 digit disarm code using the red numbers.
Press Option, Delete, Done. (This turns off delay beeps as well)
NX 4, 6, 8
Press *7 to reset fire alarm.
Power down the system by unplugging the power adaptor and unplug the back up battery. Keep unplugged for a few moments and replug battery and power adaptor.
Enter code and press pound to stop the beeping temporarily.
Make sure all doors and windows are secure.
Still not working?
Check out the Frequently asked questions page or if you want to find the user guide for your system, download the manual for your system.
Call 1-800-833-3211 and request a technician to service your equipment. Technicians are helpful and professional and may be able to find and solve deeper issues with the alarm system. Be sure to request maintenance on the entire system, not just the parts that aren't working. This will help prevent future problems from arising.
The form is also available for use if you want to contact us through the internet. Use the form to give us your contact information and one of our representatives will contact you right away. The form is located on the right hand side of our web page.