Get answers to common questions, manage your account, or reach our support team directly. We are committed to keeping your home security experience simple and stress-free.
Choose a topic below to find the fastest way to get help, or use the form at the bottom of the page.
You can pay your bill online through our secure payment portal at Pay Online in the navigation, or call our support line at 1-860-980-SAFE.
Open the Safe Home Security app, tap "Forgot Password" on the login screen, and follow the email reset instructions. If you do not receive the email, check your spam folder or contact support.
If the alarm wasn't disarmed before the entry delay expires, the monitoring center will generally attempt to contact you. Answer their call, provide your safe word, and let them know it was a false alarm.
We can move most systems. If you are planning to relocate, contact us before you move so we can confirm service availability in your new area and walk you through your options.
Submit a request through the support form below or call us directly. For security, we verify your identity before making changes to emergency contacts or account details.
Fill out the form and a member of our support team will respond within one business day. For urgent issues, calling 1-860-980-SAFE is the fastest way to reach us.
Tell us what you need and we'll get back to you shortly.
If you are a returning customer interested in equipment upgrades, free camera offers, or reactivating your service, visit our Returning Customer page.