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Everything you need to know about your system, your monitoring service, and your account — in one place. Can't find what you're looking for? Our team is available 24/7.
Everything you need to make an informed decision before you call us.
The data makes a compelling case. According to the FBI, over one million burglaries occur in the U.S. every year. Homes without a monitored security system are three times more likely to be targeted. And in nearly 27% of all burglaries, someone is home when it happens.
A monitored security system doesn't just protect property — it protects the people inside. If you're weighing your options, call us at 1-860-980-SAFE and a licensed specialist will walk you through what makes sense for your home and budget. No pressure, no scripts.
DIY installation can reduce upfront costs, but comes without a labor warranty. If equipment is installed incorrectly, the manufacturer warranty may not apply — and diagnosing a self-installed system under pressure is not something you want to deal with during an emergency.
Professional installation includes a full system warranty, trained technicians who test every component before they leave, and a complete walkthrough so you understand exactly how your system works, what each sensor does, and who to call if something needs attention.
We're confident we can build an affordable plan that includes professional installation with the coverage to back it up. Call 1-860-980-SAFE to discuss your options.
A monitoring contract spreads the cost of equipment and professional installation over the contract term — typically 36 months — keeping your monthly rate predictable and low. More importantly, it gives you the time to truly experience what a monitored system provides.
Remote access, instant alerts, smart home automation, video recording — these aren't features you fully appreciate in a few weeks. They become part of how you live. And many customers also qualify for a homeowners insurance discount with a monitored system in place. Check with your insurer to see if you're eligible.
Not all. Some companies offer month-to-month monitoring, typically at a higher monthly rate or with equipment purchased outright. Either way, the cost of equipment and installation has to be recovered somewhere. The question is whether you pay more each month or spread it over a contract term.
If you'd like to understand your options without any obligation, give us a call at 1-860-980-SAFE and we'll walk you through what works best for your situation.
Answers to the most common questions about your control panel, sensors, and settings.
Stay mode arms your perimeter sensors — doors, windows, and glass break detectors — while leaving interior motion sensors inactive. This allows you to move freely inside your home while maintaining full perimeter protection. Use it when you're home for the night.
Away mode arms everything, including motion detectors, for full coverage when the home is unoccupied.
Your panel has a built-in power-saving feature that dims the backlight after a period of inactivity. This is completely normal. The screen reactivates immediately when you touch it or press the home button on the panel.
If you'd prefer a longer or shorter backlight duration, you can adjust this setting in the Toolbox menu under User Settings.
Yes. On your secondary LCD keypad, navigate to Security → Menu → Toolbox and enter your code. Select Brightness and Volume. At the bottom of the screen you'll find a checkbox to disable the indicator lights around the emergency and home buttons.
On the 2GIG control panel, the home button is green when your system is disarmed and turns red when armed. If you're seeing a different color or the button isn't responding as expected, contact our support line at 1-860-980-SAFE.
Entry delay is the window of time you have to disarm your system after opening a monitored entry point — typically your front door. Your panel will beep and display a countdown timer. The default setting is 30 seconds, which is sufficient for most households.
If you need more or less time, the entry delay can be adjusted to fit your routine. Contact support or access the setting through your Toolbox menu.
Your system supports up to 32 individual user codes plus one master code. The master code controls system settings and administrative functions. Individual user codes can be created and removed without changing the master code — useful for family members, housekeepers, or contractors who need temporary access.
How professional monitoring works, who responds, and what happens when your alarm activates.
Your home is monitored by Rapid Response, a professional central monitoring station and recipient of the TMA Central Monitoring Station of the Year award. Rapid Response operates 24 hours a day, every day of the year, responding to alarm signals with immediate action — contacting you, your designated emergency contacts, and dispatching emergency services as needed.
You have 30 seconds to disarm your system and cancel the alarm. If the alarm isn't cancelled within that window, you'll receive a call from the monitoring station or directly through your control panel. You'll be asked to provide your verbal password to confirm your identity and stop emergency dispatch.
If you miss the call, contact Rapid Response directly at 1-866-729-1122 and let them know it was a false alarm. False alarm fees from local authorities vary by municipality — keeping your verbal password accessible helps avoid unnecessary dispatch.
Your verbal password is the word or phrase you provide when the monitoring station calls after an alarm event. It confirms your identity and indicates that no emergency response is needed.
Your duress code is a separate, secret numeric code used to disarm your system when you're being forced to do so under threat. Using it silently signals the monitoring station that you need emergency assistance — without alerting the person threatening you. Keep this code private and memorized.
If your system communicates via a traditional landline, any interruption to that line can affect the signal path to the monitoring station. If your system is equipped with a cellular backup unit, your home remains fully connected regardless of phone service status — the system communicates directly with the monitoring center over the cellular network.
The medical alert pendant is designed to communicate reliably within 250 feet (approximately 80 yards) of your main control panel. Actual range can vary depending on structural materials, walls, and potential wireless interference in your home.
For best performance and reliable response, remain within the recommended distance from your panel, particularly in larger homes or multi-story layouts.
How to get your insurance certificate, manage your account, and make the most of your coverage.
Many insurance providers offer discounts for homes with a professionally monitored security system. Your insurer will typically require the following to process a discount:
We can provide a certificate of installation on request. Contact us at 1-860-980-SAFE or email info@safehomesecurityinc.com and we'll have it sent to you promptly.
Our U.S.-based support team is here 24 hours a day — for existing customers and new inquiries alike. Call, email, or send us a message and a real person will respond.